Shipping, Returns, and Refund Policy

 Shipping and Customs

 Order Processing:

All orders are processed and shipped from our warehouse in California. Please allow additional time for processing during holidays and sales. Orders are processed Monday through Friday and generally ship within 2-3 business days after the order is placed. Orders do not ship on weekends.

 Delivery Time:

      • United States:

Please allow 5-10 business days after processing for delivery.

        • International Orders:

Delivery typically takes 15-30 business days, depending on location.

 Customs and Duties:

Prices displayed on our site are in U.S. Dollars and do not include taxes or customs fees. International customers may be required to pay import taxes, duties, or customs fees upon receipt. These fees are determined by the local customs office and are the customer’s responsibility. We are not liable for any delays caused by customs.

 Return Policy

 Eligibility:

Our return policy lasts for 30 days from the purchase date. If 30 days have passed, we are unable to offer a refund or exchange. To qualify for a return, the item must be unused and in the same condition as received, including original packaging. Please note that our return policy does not apply to discounted, clearance, or final sale items.

 Return Process:

To initiate a return, please contact us within 30 days of purchase, providing your order number and the reason for the return. Our customer service team will review your request and, if approved, provide instructions for returning your item.

 Return Shipping:

Customers are responsible for covering return shipping fees and any additional associated costs.

 Refund Policy

 Approval and Restocking Fees:

 Once we receive your return, we will inspect the item and notify you by email of the approval or rejection of your refund. If the returned item shows signs of damage or wear (such as scratches), a restocking fee of 20-30% may apply. Approved refunds for undamaged items will be issued to your original payment method within a specified period.

Processing Time for Refunds:

 • If you haven’t received your refund after the processing period, first check your bank or credit card account.

• If the refund does not appear, contact your credit card company or bank, as it may take additional time for refunds to post.

• If you still do not see the refund after these steps, please contact us at sales@hwbusa.net

 Non-Refundable Items:

Only regularly priced items are eligible for refunds. Unfortunately, sale and clearance items cannot be refunded.

 Exchanges

 We only replace items if they are defective or damaged. If you need to exchange a damaged or defective item for the same product, please contact us at sales@hwbusa.net